Bamboo Kitchenware, Bamboo Furniture, Bamboo Products OEM

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                        Shipping Policy

At Downtoraw, our commitment lies in delivering shipping services that are punctual and dependable, aligning with our customers’ expectations. Whether it’s national or international shipping, we collaborate with esteemed carriers to guarantee the seamless and efficient delivery of your packages. Recognizing the pivotal role shipping plays in the online shopping journey, we are devoted to offering our customers shipping services that are not only efficient and reliable but also budget-friendly.

Shipping Timelines:

Understanding the importance of timeliness, we endeavor to process and ship all orders within 24-48 hours upon receipt, contingent upon credit card authorization and verification. Orders placed on weekends, holidays, or after business hours will be processed on the next business day.

Domestic Shipping:

Our domestic shipping options include standard and expedited choices. Standard orders typically reach their destination within 3-7 business days from the day of shipment. Expedited orders, prioritized in processing and shipping, usually arrive within 1-3 business days.

International Shipping:

For international shipments, we offer diverse dispatch and delivery methods. Customers should be aware of additional customs, duties, taxes, and brokerage fees imposed by the destination country. We recommend checking with the local customs agency for details on associated fees and potential delays.

Shipping Rates:

Our shipping rates are computed based on package weight and dimensions, shipping destination, and the chosen shipping method. These rates are automatically calculated and displayed during checkout, enabling you to choose the most suitable and cost-effective shipping option.

Order Tracking:

We prioritize keeping our customers informed about their order status through real-time email notifications and order tracking functionality. Easily track your order’s progress on our website by entering your order number and email address.

Contact Us:

For any questions, concerns, or special shipping requests, our customer service team is ready to assist you. Your shipping needs are our priority.

At Downtoraw, we take pride in our shipping services, aiming to provide the best rates, timelines, and customer service. Thank you for choosing us for your shipping needs! 



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