Privacy Policy

At Downtoraw, safeguarding your privacy is a top priority. We understand the significance of your personal information and are fully committed to its protection. We acknowledge your concern regarding the usage and sharing of your information online, and we hold the privacy of every visitor to Our Website in high regard.

Our Privacy Policy delineates the terms and conditions governing the collection and protection of personal information through our website. By choosing to use this platform, you are explicitly consenting to adhere to this comprehensive policy, inclusive of any supplementary guidelines available on our website. Your trust and understanding are crucial to us. 

Definitions and Interpretations

In this policy, the following definitions and interpretations apply:

“Downtoraw”, “us” ,and “we” refer to Downtoraw Hongkong Limited.

“Website” refers to Downtoraw’s website, including www.downtoraw.com, any successor URLs, mobile or localized versions, and related domains and subdomains.

“Products” refers to Downtoraw’s products and services

Coverage of the Privacy Guidelines

This Privacy Policy pertains exclusively to your engagement with the Downtoraw platform (www.downtoraw.com) and any associated services rendered by Downtoraw. Its applicability does not extend to websites linked to or from our platform, whether shared by us or other users.

Please be aware that we lack control over how third-party websites or services collect, store, or utilize your data. We strongly recommend reviewing the privacy policies of such entities before sharing any information with them.

Moreover, this Privacy Policy delineates our procedures for collecting, storing, utilizing, and safeguarding your information when you utilize the Downtoraw website or services. Your use of our website or services implies your acknowledgment and acceptance of the practices expounded in this Privacy Policy.

Collection Timing and Methods of Your Information

At Downtoraw, we gather data when you explore our platform, register, place an order, subscribe to our newsletter, engage in Live chat, complete a form, participate in surveys, or respond to communications like emails.

During registration or order placement, you may be prompted to provide your name, email address, mailing address, phone number, company name, or credit card information. Alternatively, you can visit our site anonymously.

Furthermore, we automatically receive and record information on our server logs, including your IP address, cookie details, and the pages you’ve visited.

Our information collection aims to enhance your experience, making it personalized and efficient, ensuring the utmost customer satisfaction. The data we collect serves the following purposes:

– Facilitating transactions and order fulfillment

– Enhancing your website experience

– Improving customer service

– Sending periodic emails and newsletters (if you opt-in)

– Managing contests, promotions, or surveys

Rest assured, we prioritize the security of your information. Rigorous security measures are in place to protect your personal data during order placement, submission, or access. We do not trade, sell, or transfer your personally identifiable information to external parties without prior notice, except as outlined in “Third-Party Links.”

Your use of our website implies consent to our privacy policy. For questions, comments, or concerns about this Policy, or to withdraw your consent, contact us at support@downtoraw.com.

Personal Information Disclosure

At Downtoraw, we uphold the gravity of your privacy and exclusively share your personal information with third-party service providers as needed for them to carry out services on our behalf. These providers encompass payment processors, shipping carriers, marketing agencies, and customer service providers. We ensure, through contractual agreements, that these service providers adhere to proper privacy and security practices, explicitly preventing them from utilizing your personal information for purposes other than those outlined.

Furthermore, disclosure of your personal information may occur if mandated by law or governmental regulation, in response to a court order or subpoena, or to safeguard our rights, property, or safety, as well as the rights, property, or safety of others. We commit to making reasonable efforts to notify you before such disclosure, unless prohibited by law or a court order.

Safeguarding Personal Information

Ensuring the security of your personal information is a paramount concern for Downtoraw. We employ reasonable administrative, technical, and physical measures to shield your personal information from theft, unauthorized access, use, or disclosure, as well as accidental loss or damage. Our commitment to your information’s security involves utilizing encryption technologies, conducting periodic security assessments, and limiting access to authorized personnel only.

It’s important to note, however, that no method of transmission over the Internet or electronic storage can guarantee absolute security. We cannot assure 100% security for your personal information. We recommend taking appropriate measures on your end, such as keeping login credentials confidential and logging out of your account after use. If you suspect any compromise of your personal information, please contact us promptly so we can investigate and address the issue.

Children’s Privacy

Our platform is not designed for individuals under the age of 13, and we consciously refrain from collecting personal information from children in this age group. If you’re a parent or guardian and suspect that your child has shared personal information without proper consent, reach out to us promptly at support@downtoraw.com. We’re committed to swiftly deleting such information from our records.

We strongly advise parents and guardians to vigilantly supervise their children’s online activities, preventing the inadvertent collection of personal information from those under 13 years old. If you’re under 13, please refrain from using or submitting any personal information on our website. Should we discover unintentional collection of personal information from children under 13 without parental consent, we will promptly take action to remove such data from our records.

General Data Protection Regulation (GDPR)

Downtoraw places a strong emphasis on data protection and privacy. We proudly adhere to the guidelines set forth by the General Data Protection Regulation (GDPR) established by the European Union. Rigorous technical and organizational measures have been implemented to ensure the privacy and security of the personal data we collect, process, and store.

**Data Processing**

We process personal data exclusively for lawful and legitimate purposes, collecting only the data essential to fulfill those purposes. Our commitment is to transparently, fairly, and securely process all personal data.

**Data Collection**

Personal data is collected solely for specified, explicit, and legitimate purposes, directly from the data subject. We diligently maintain the accuracy and currency of the personal data we collect.

**Data Retention**

We retain personal data only for the duration necessary to fulfill the specified purposes for which it was collected. Secure disposal of personal data is conducted in accordance with GDPR requirements once it is no longer needed.

**Data Subject Rights**

We honor and respect the rights of data subjects as outlined in the GDPR. This includes the right to request access, correction of inaccuracies, deletion, restriction of processing, objection to processing, and the right to data portability.

**Data Security**

Maintaining the confidentiality, integrity, and availability of personal data is paramount. We employ suitable technical and organizational measures to protect personal data against accidental or unlawful processing, ensuring safeguarding from destruction, loss, alteration, unauthorized access, disclosure, or any other unlawful forms of processing.

Contact Us

For any inquiries or concerns about our Privacy Policy, please reach out to us via email at support@downtoraw.com.