Sustainability:
Frequently Asked Questions
Some of our products have no minimum order quantity restrictions. Please send us an inquiry through the website with the products and quantities you need, and we will get back to you within 24 hours!
Our website offers cutlery packaging materials, including bamboo products, sugarcane pulp utensils, and eco-friendly kraft paper! Feel free to contact us anytime for your desired designs and sizes.
Absolutely, you can customize the size, shape, color and material of your packaging to meet your specific needs. Besides we have specialists and designers that offer custom packaging services for you.
The processing time for custom packaging orders varies based on design complexity, materials, and quantity. We will provide you with the specific turnaround time after your order is placed, if necessary.
Once you’ve placed your order, clearly communicate your requirements and provide detailed specifications to our designers. We will furnish production samples, if necessary, before sending out the final products.
You can either email us for package status or utilize online tracking tools, which provide real-time updates on your shipment’s location and estimated delivery time.
Quote and order
You can fill out a quote request form on our website or contact us directly.
Talk to us with Whatsapp +8615158659455
Send an email to sales@downtoraw.com
Speak to us via our Live Chat in the bottom right corner of our website.
We strive to simplify the quote process for our packaging products. Once we receive your message or email, our team will review your request and deliver a quote within 1 business days.
For our existing sizes and specifications, you can place an order directly through email or WhatsApp.To initiate an order for custom packaging, you can either follow the process detailed on our website (sales@downtoraw.com) or reach out to us directly. Ensure you provide design files, specifications, and details regarding quantity and delivery location.
Yes, you can cancel your order within 24 hours after payment.
If you need to make changes to your order before it is created, please contact us via email:sales@downtoraw.com within 24 hours.
Products and Services
Currently we offer a wide selection of food packaging options, including Disposable sugarcane tableware: plates, boxes, cups. Bamboo eco-friendly tableware: bamboo straws, knives, forks, chopsticks, bamboo picks, eco-friendly kraft paper bags, and so on. . Specific products can be viewed on our product page.
The materials utilized in our custom boxes or bags vary based on the specific products. Our website emphasizes the use of biodegradable raw materials such as sugarcane, bamboo, and even Kraft paper.
Of course! We are glad to help you create or refine your product designs. We offer some design services include graphic design, product engineering, and prototyping. You can get more detailed customization information on the service page of our website.
Certainly, we can provide product samples for testing and evaluation. Please note that there may be a fee associated with certain product sample like freight charge, it depends on the product type.
Customization and Printers
Absolutely! We provide customization possibilities for your products, enabling you to adjust your orders to meet your specific needs. These choices may involve adjusting size, shape, material, color, and printing.
Simply share your design requirements or images with us via email at sales@downtoraw.com. Our skilled designers will then craft a box to meet your specifications.
We provide customization options like adjusting size, shape, material, color, and printing. Additionally, you can opt for special finishes, lamination, and coating to further personalize your product.
Certainly! We welcome changes to your order dimensions before payment. To request adjustments, reach out to us at sales@downtoraw.com. Keep in mind that once your order enters production, we won’t be able to accept further changes or modifications.
The printing methods we offer include digital printing, screen printing, offset printing.
Yes. We provide color-matching services to ensure that custom designs are printed in specific colors.
We will offer proofs or samples for approval before the final production.
Payment and Return
We accept Bank to Bank Transfer, PayPal and credit card like Visa, Mastercard, Stripe, etc.
To cancel your order, kindly email us at sales@downtoraw.com within 24 hours of payment for a complimentary cancellation and full refund. Refunds will be processed within 72 hours. Once an order is shipped, it cannot be canceled, as it may already be in transit.
In the event of a damaged or defective product, please reach out to us promptly to report the issue. If the damage is attributed to external transportation forces or quality problems, we will guide you through the process of returning the product and facilitate a refund.
Invoice and Shipping
Certainly! If you request an invoice with specific information or formatting changes that are reasonable, we can accommodate those adjustments within our invoicing system.
Yes!! We offer worldwide shipping!
Shipping costs vary based on factors like the chosen shipping option, destination, and the weight/size of your package. For the exact shipping cost, feel free to reach out to us, and we’ll provide the information you need.
The delivery duration for your shipped order varies based on the chosen shipping option, the destination of the package, and any customs or import procedures that may be necessary.
Absolutely. Upon shipping, we will furnish you with a tracking number or link for monitoring your order’s delivery status. For updates, you can either email us at sales@downtoraw.com or check the specific express official website directly.
In the unfortunate event of your shipment being lost or damaged, please reach out to us promptly to report the issue. We can guide you through the process of filing a claim with the shipping carrier or explore alternative solutions to address the problem.
Products and Services
Absolutely! Our dedication to sustainability involves using natural materials like Bamboo and Sugarcane, ensuring that our packaging is biodegradable and environmentally friendly.
Is there a quality control (QC) process in place to oversee production quality throughout the entire manufacturing process?
Certainly, we have a QC team that monitors the production before, during, and after to ensure that the goods fully meet your expectations.
We adhere to common certification — Forest Stewardship Council (FSC).
We provide recycling information to guide you on how to properly recycle or repurpose our materials.